Voiding a payment (not yet captured)
If a card was authorised but not yet captured (typically at the time of booking), you can void the authorisation. Go to the reservation → Payment tab → Void. The hold is released on the client's card immediately.
Refunding a captured payment
If the payment has been captured, you can issue a full or partial refund. Go to the reservation → Payment tab → Refund. Enter the amount to refund. Funds typically return to the client's card within 5–7 business days.
Refunds cannot exceed the original charge amount. For disputes, contact support.