Not receiving job notifications
- Check that push notifications are enabled for the Pickup Driver app in your phone settings.
- Make sure the app is running in the background (not force-closed).
- Check that your phone is not in Do Not Disturb mode.
Location not showing on dispatch board
- Check that location permission is set to Always (not "While using app").
- Make sure you have an active internet connection.
- Log out and log back in, then enable location again.
Forgot password / can't log in
On the login screen, tap Forgot password. Enter your email address to receive a reset link. If you do not have an email on file, contact your operator to reset your account.
App crashes or freezes
Force-close the app, wait 10 seconds, and reopen it. If the problem continues, uninstall and reinstall the app — your account and jobs are stored in the cloud, not on the device.